A fix has been implemented and we are monitoring the results.
Posted Apr 26, 2021 - 20:36 MDT
Update
Elevated mapping issues in our US and Canadian data center are showing a return to normal. We continue to experience address and mapping connectivity issues via our Australian data center and are working to resolve this issue.
Posted Apr 26, 2021 - 20:12 MDT
Identified
We have identified an issue with our address mapping service which is causing some pages with address forms to fail. As a temporary workaround, omitting addresses (leaving them blank) will allow users to work around the issue. We are continuing to work to resolve this issue.
Posted Apr 26, 2021 - 18:46 MDT
Investigating
We're currently looking into issues saving subject records that contain mappable addresses. In some situations, attempting to save the subject again (CTRL+R) may temporarily bypass the issue.